LaKisha Livingston-Brown

Instructional Designer/E-Learning Developer

Livingston.lakisha@gmail.com
949 689 9585

PROFESSIONAL SUMMARY

Instructional designer experienced designing and developing interactive eLearning, instructor-led, and webinar virtual training. 

·               Excellent ability to handle heavy and demanding workloads

·               Thorough knowledge of Instructional Design Methodologies and Adult Learning Theories

·               Exceptional oral and written communication skills

·               Detail oriented and organized

·               Ability to quickly learn and absorb new complex information and concepts 

·               Outstanding time management skills

·               Prioritize tasks and operates in a self-managed mode 

 

SOFTWARE KNOWLEDGE

Microsoft:  Excel, Word, Access, PowerPoint, Project, Photo Editor, FrontPage, Sharepoint, RWD InfoPak, and GoLive.

Development tools: Fireworks, Flash, DXStudio, RoboDemo, HomeSite, Articulate, Brain Shark, MadCap, Lectora, Camtasia Studio, Oracle UPK, Quark, uPerform, Wiki, and Dreamweaver.

Adobe: Acrobat Pro, FrameMaker, PageMaker, InDesign, Connect, PhotoShop, Flash, Captivate, Illustrator, and Acrobat Reader.

Graphic Programs: Visio, Snag-It, CorelDraw, and Paintshop Pro.

Databases: RDBMS, Oracle and SQL

Online help: ForeHelp, RoboHelp, and WebWorks.

Reporting tools: Crystal Reports, Cognos Connection, Report Studio, Query Studio, Analysis Studio, and Event Studio.

Programming Languages: HTML, SGML, exposure to XML, Java, and C+ +.

LMS: SumTotal, Design2Learn, Moodle, Cornerstone, eLeap, and Joomla.

Processes/Methodology: UML, ETL, SCORM, SAVI, Agile, SDLC, ADDIE, ITIL, Bloom’s Taxonomy, Phillips, and Waterfall.

 

EXPERIENCE

2/2003 – Present, LL Technical Writers, Inc             

Independent Consultant/ E-Learning Developer / Senior Instructional Designer

·               Presently working as an Independent Consultant on multiple short and long term projects in collaboration with The Legal Knowledge Company, Sierra Wireless, Geico, Best Software, Hitachi Data Systems, Lockheed-Martin, Hewlett-Packard, Clear Channel Communications, Network Appliance, The Irvine Company, Cox Cable, Deloitte Consulting, Qualcomm, Windriver, Pfizer, Abbott, Lionsgate, Overland Storage, HealthNet, Windriver, Union Bank of CA, Mitchell, Startel, American Express, Oracle, Morgan Stanley, Adobe Systems and Thales.

 

Sample Projects

 

·      Thales (5/2014- 6/2015) – Developed technical software/hardware ILT/WBT training utilized for the Field Service Technicians proper installation of in-flight entertainment systems on domestic aircrafts. Implemented mobile compliance, allowing courses and scored assessments to be used via mobile devices, Apple's iPad, Microsoft's Surface, and Google Android powered tablets. Performed virtual / remote training sessions online utilizing Webex and Adobe Connect.

·      Adobe Systems (9/2011- 5/2014) - Created Adobe Marketing Cloud (AEM/CQ, SiteCatalyst, Test & Target,) Facilitator and Student guides in Adobe InDesign and PowerPoint for Instructor Lead Training and E-Learning modules. Developed E-Learning modules in Adobe Captivate. Designed creative, interactive and cost-effective, online training solutions based on the ADDIE model of Instructional Systems Design for Developers, External Sales and Field Enablement audiences. Integrated SCORM compliant content into Learning Management System.

·      Hewlett-Packard (1 year)- Designed, developed, and evaluated technical and interpersonal ILT training programs, job aids and materials for 8000+ manufacturing and management audiences. Courses include coaching, software, facilitation skills, on-the-job training and team skills. The facilitator guides and student materials were created with MS PowerPoint and MS Word.

·      HealthNet (6 months) - Responsible for all phases of instructional design including conducting the analysis, design, development, implementation, and evaluation phases for e-learning training modules for the internal ERP/CRM systems utilized by call center associates and clients. Developed all e-learning modules with Adobe Captivate and Articulate.

·      American Express (6 months) - Designed and developed interactive e-learning courses and modules in Articulate Storyline for American Express Global Business Travel sales and client management organizations. The courses were created for the comprehensive new hire onboarding program, technical training for Salesforce.com, and solutions training which were maintained on the LMS and MS SharePoint social learning sites. All course included quizzes and client feedback surveys.

·      Oracle (9 months) – Worked with subject matter experts, project managers, and outsourced production teams in the design and development of localized training deliverables in Articulate Storyline. Created interactive and instructional simulations for technical system courses. Maintained project plans and scheduling for contractors and new instructional designers

·      Deloitte- Structure Networks (4/2004-10/2004) – Collaborated with Orange County court SME’s to develop an electronic records system. Created requirements, use cases, test scripts, ILT /Self Paced training courses and technical manuals. Maintained project plans and schedules of documentation release dates.

 

·               Interact effectively a part of the cross-functional development teams to gain understanding of cutting-edge technologies and to determine documentation and training requirements

·               Create templates and curriculum in Adobe InDesign, Articulate for ILT (Instructor Led Training), WBT (Web Based Training), and Blended Learning

·               Manage key training initiatives, translating customer requirements into learning objectives and performance outcomes

·               Develop material for electronic delivery to corporate clients in the Design2Learn portal environment

·               Perform virtual / remote training sessions online utilizing Webex and Adobe Connect

·               Customize and design the Moodle site-wide configuration settings, the initial course templates, and key demonstration courses

·               Effectively interview and engage subject-matter experts (SMEs) to ensure new course content meets the needs of learners and increases opportunities for success in their role

·               Integrate SCORM content into LMS (Articulate, Captivate)

·               Partner with internal business clients to identify performance, skill, and knowledge needs to develop appropriate WBT, ILT, and CBT training support interventions

·               Facilitate and deliver technical and non-technical courses to customers and internal employees

·               Develop comprehensive design documents, storyboard/script with text, voice, sound, graphics, descriptions and instructions for content development

·               Design and deliver course content using Moodle, Blackboard/Angel, Elluminate, Design2Learn, Smartboard and other virtual learning environments (VLEs) for online teaching and learning, online course delivery, social networking, virtual classrooms, etc.

·               Assist clients with the implementation of different software applications and develop customized training programs for internal business units

·               Create user guides, e-learning courses, mobile/tablet compatible training, web-based training, technical training courseware, curriculum, and conduct system analysis for multiple SAP modules (Exchange, Finance, CRM, ERP, and PLM) utilizing uPerform

·               Design and develop interactive learning materials with Flash, Dreamweaver, Captivate, and a variety of media and delivery methods

·               Led team of instructional designers to ensure that methodology and the training support frameworks are used in delivering the curriculum coursework

·               Develop documentation processes, provide direction to team members, contribute to the scheduling / planning of work, and representing the documentation team in meetings

·               Create and analyze assessments to evaluate learning effectiveness and instructional improvement opportunities

·               Apply the Bloom’s Taxonomy methodology to courseware materials and e-learning modules to enhance the learning experience of the users

·               Development of simulation demos and e-learning courses utilizing Adobe Captivate and Articulate Storyline

 

1/2002 – 2/2003, Ericsson               Brea, CA

Senior Technical Writer / Instructional Designer

·               Assimilated disparate document sources from multiple authors into a single deliverable

·               Developed and updated documentation according to set standards regarding order, clarity, conciseness, style, layout, and terminology

·               Managed and tracked changes of all documentation utilizing Rational ClearCase / ClearQuest

·               Wrote Installation, Administrative, Operational, Reference, WBT, and User manuals for both hardware and software applications using FrameMaker and Captivate

·               Gathered technical information via interviews with subject matter experts (SMEs)

·               Worked independently and in collaboration with the other Instructional Designers, Technical Writers, Engineers, Developers, Testers and other technical personnel to develop, write, edit and maintain documentation

·               Conveyed highly technical complex information into easily understood technical concepts for users

·               Collaborated with Developers and Product Specialists to design or refine user interfaces

·               Worked with Product and Project Managers to determine documentation goals and objectives, created audience task analyses, proposed documentation deliverables and production schedules

 

7/2001 – 1/2002, Wireless Knowledge              San Diego, CA

Senior Technical Writer

·               Oversaw all documentation tasks, including writing, reviewing, editing, and approval for complex software products

·               Participated in specifying documentation requirements for new projects

·               Wrote all Training, User and Installation manuals from scratch

·               Edited and maintained existing documents as products evolved through the entire product life cycle

·               Created and designed an online help system for a web based application using RoboHelp HTML

·               Developed and maintained style usage guidelines and corporate documentation templates

 

5/2000 – 5/2001, I-Escrow.com               Redwood Shores, CA

Senior Technical Writer

·               Created and developed online help and the company intranet utilizing RoboHelp HTML and Macromedia Flash

·               Interfaced with Marketing and Engineering to refine the technical content and presentation of the documentation

·               Documented Java programming API's and SDK’s

·               Designed documentation templates in Word and HTML format

·               Wrote standard processes and procedures in compliance with the Rational Unified Process

 

1/2000 – 4/2000, YouZoom.com              Redwood Shores, CA

Senior Technical Writer

·               Utilized HTML and Microsoft FrontPage to create documentation

·               Established and created all templates in Word, FrameMaker, and RoboHelp

·               Interviewed engineers to congregate information as needed

·               Planned, wrote, and edited API's, Installation, Administrative, Operational, and User manuals

·               Developed methods & procedures for user help utilizing RoboHelp, Dreamweaver, and HTML

·               Created and maintained the internal company web site utilizing Macromedia Flash and Dreamweaver

 

9/1999 – 1/2000, National Cash Register / Teradata              San Diego, CA

Technical Writer / Production Quality Analyst

·               Created and wrote User, Installation, Reference, and Operational manuals for Oracle database software in conjunction with the Extract Transform Load (ETL) process

·               Converted Word documents into FrameMaker documents

·               Interviewed and interacted with engineers and SMEs to gather technical content to be used in manuals

·               Processed FrameMaker books into .pdf files using Adobe Exchange

·               Prepared pagination and production specification forms for all documents to be published

·               Maintained all software documentation and created libraries utilizing Visual SourceSafe

·               Reviewed and peer edited technical documentation for releases

 

10/1996 – 8/1999, SONY Electronics              San Diego, CA

Technical Writer

·               Created and wrote Production Operating Procedures and Training materials using FrameMaker

·               Documented internal procedures and processes

·               Utilized Visio, CorelDraw, Adobe Photoshop, and Illustrator to create and add graphics to the procedures

·               Maintained all program change reports, visual postings, u-lot documentation, ISO 9000 documentation, and controlled copies of various process procedures

·               Worked in the QA department with QA Engineers, Process Engineers, and Hardware Engineers to develop and maintain documentation

·               Updated online help utilizing RoboHelp

 

EDUCATION

Bachelor of Science, Computer Information System, Cal State San Marcos, 2001